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Refund Policy & Insurance

Refund Policy

Notification to the refund policy agreement and understanding on the use of the website.

1. The Company will refund the amount paid to customers in any cases that Company cannot be deliver the product as per customer order with a timeline below

2. Request a refund from an online customer.
In case of the customer cancel the order within 24 hours then the process time will be as follow

In case of full payment was made through Credit / debit card (Visa, Master card) then the refund will be reversed to the credit card used within 10-45 days as an estimate
refund lead time or depend on the term and condition of the bank credit card holder. However in this case company will be collected the Bank Charge of 7% from the amount
paid and refund the net balance to customer credit card/debit card and company will inform customer by email once the refund process has been done.

3. We reserve the right to change any conditions without prior notice.

4. The Company reserves the right to cancel the order and refund the period if it is over 24 hours after booking.

5. The Company reserves the right to refund within the specified period in case of the force majeure


Insurance Detail

Policy No.722-118017-38

Disclaimer: I understand that I will be in contact with elephants which can be unpredictable and dangerous and I understand that there may be risk involved.

I take responsibility for my actions and choose whether or not to be involved in Kingdom activities, Samui Elephant Kingdom will not be held responsible for loss of damage to me or my property damages cannot be claimed in any eventually.

I have read the rules and conditions above and take on these responsibilities my own free will


Insuring Agreement

1). Loss of Life, Dismemberment, Loss of Sight or Permanent Disability

2). Medical Expenses Each Accident


This will ensure coverage up to 1,000,000 baht in case of accident or injury.



Contact Information

If you have any questions about this Refund Policy or would like to exercise your rights, you can contact us by using the following details:

Data Controller

Samui Elephant Kingdom

25/11 Moo 2 Namueang,
Koh Samui,Thailand 84140
Get Directions

tel. : (+66) 94-389-7579 ,(+66) 88-846-1888
email :
Mon – Sun : 09:00 AM – 5:00 PM

In a warm exchange with Green Cement's leadership, the First Secretary emphasized the importance of international collaboration and knowledge-sharing in accelerating the transition towards a low-carbon economy. Green Cement was commended for its exemplary contributions to the advancement of green solutions in the construction sector, reinforcing the bond between the UAE and Germany in the pursuit of sustainable development.

The visit concluded with an optimistic outlook on future cooperation between Green Cement and the German Embassy, exploring potential joint initiatives to drive forward the adoption of sustainable practices in the UAE and beyond.

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